did you hear that sound a couple days ago? well that was a few hundred thousand iphone early-adopters groaning in frustration and anger in response to steve jobs’ decision to reduce the price of the phone by $200. not only were the customers angry, but so were the investors, sending the stock price down around 10% since the announcement two days ago. while the investors and the analysts will have to wait to see if the move pays off, there are several ways for customers to get their money back.
1. apple’s price guarantee
should apple reduce its price on any shipped product within 10 calendar days of shipment, you may contact apple sales support at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. to receive the refund or credit you must contact apple within 14 business days of shipment.
2. steve jobs’ apology
therefore, we have decided to offer every iphone customer who purchased an iphone from either apple or at&t, and who is not receiving a rebate or any other consideration, a $100 store credit towards the purchase of any product at an apple retail store or the apple online store.
3. most credit card companies
The following is quoted from the additional citicard disclosures but most credit cards have a similar offering.
if you buy an item with your mastercard or visa card, and if within 60 days after your purchase you see a printed advertisement for the same item (same model number and same model year) by the same manufacturer for lower price, we will refund you the price difference, up to $250 per item (up to a maximum of $1,000 per cardmember per year) provided the printed advertisement was published on the same day as or within 60 days after your purchase. no registration is necessary.
4. american express
american express also has an offering similar to the one mentioned above, but in spite of the 60-day limit on the offering and regardless of whether you are enrolled in it, american express is offering to adjust the price difference to all members. I called american express return protection at 1 (800) 297-8019 yesterday and was told that even though this was out of my coverage, in this case american express was making exceptions for all members.
after confirming my account and billing address, the lady on the phone simply asked for transaction date, location, price (with sales tax because you also get a refund on that), and the adjustment requested, and told me that the change would be reflected on my account within 24-48 hours.
note: i bought my iphone on launch-day and it was out of the 60-day window but i amex gave me the refund anyway.+