american express issues partial iphone refund: $100 plus sales tax
i woke up this morning to the following email from american express:
click image for larger version.
american express has issued a partial refund of $106.25 to me for my iphone purchase. i called the purchase protection plan service department number to ask them about how this amount was reached and this is what i was told:
we are examining these requests out of policy and on a case-by-case basis. in your case an amount of $100 was approved and since we are also crediting the sales tax, the additional $6.25 is the tax refund on that $100 amount based on the sales tax for illinois.
when i asked to speak to an examiner about why i was refunded only $100 on a $200+ claim, i was told the following:
i’m sorry the examiner is not available right now but i have talked to my supervisor and he said that we have issued a $100 credit because an additional $100 can be claimed from apple.
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September 21st, 2007 at 4:57 pm
Yep I just got the email from amex 5 mins ago
Thank you for choosing to use your American Express Card for your purchases. We are pleased
to inform you that payment has been approved for your Purchase Protection Plan claim. A
payment in the amount of $108.38 has been issued in relation to your claim.
That was for NYC sales tax
October 8th, 2007 at 1:18 pm
I sure hope this is true. I purchased 23 iPhones between 6/29-7/13 for my employees!
March 6th, 2008 at 7:13 am
Wow,
I didn’t realize that you could get refunds like that from credit card companies? I have an American Express card, is there any cost to this protection feature?