Guest Post at Mashable – HOW TO: Survive a Social Media Revolt

I’ve written a guest post at Mashable disecting the anatomy of a revolt and analyzing Hulu CEO’s response to the community and the lessons learned from the response.

However, the lessons to be learned here are immensely important and it would be a severe injustice to yourself as an entrepreneur, your community, and your investors, if you don’t learn from Hulu’s mistake and Kilar’s response memo.

read the article. (and don’t forget to digg and stumble the original link)

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